Thank you for visiting us online. We are Times Grill Restaurant Group, LLC (“Times Grill”). At Times Grill, we strive to do everything we can to respect the trust customers have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet, especially for children.
Your privacy is very important to us, which is why we have developed this online “Privacy Policy” to explain our practices regarding the use and disclosure of personally identifiable information we obtain online (“Personal Information”) from users of our website located at www.timesgrill.com and its related links, webpages and content we own and control (collectively “Website”). This Privacy Policy discloses how Times Grill and its affiliates collect, protect, use and share Personal Information gathered about you, in conformance with applicable law. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent. Personal Information is not accessible to anyone outside the specific function for which it is collected.
In an effort to comply with the law, and our commitment to protect your Personal Information, we provide the following information which discloses our policies. Please note that this Privacy Policy does not govern the privacy policies and procedures of Times Grill’s independently owned and operated Times Grill® stores.
What type of information do we collect?
Times Grill only gathers Personal Information, such as first and last names, addresses and email addresses, when voluntarily submitted by you. For example, Personal Information may be collected from you in order to get your feedback on our Website and our products or to enter you in one of our contests or sweepstakes.
Personal Information is any information concerning the personal or material circumstances of an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Every time you use our Website to purchase goods or services, we may collect information about the Times Grill® restaurants you select and the orders you place.
Personal Information shall include but is not limited to: identifying information such as name, home address, home telephone number, e-mail address, Social Security number, financial information and employment-related information such as may be found on resumes, applications, background verification information, or in employment references.
In general, we take reasonable steps to avoid collecting any personally identifiable information from anyone unless that person specifies it or it is provided by someone else. For example, you might be asked to voluntarily give your name, postal address, email address and phone number, and credit card or Pay-Pal information to us when you purchase products from our Website, provide feedback on our products, apply for a job online or fill out a franchise questionnaire. We collect information that our customers or visitors (including you) supply to us. We collect information from emails and other contacts sent to us by you, other customers and users of our Website. We may also collect and store statistics and other information about the online activities of our visitors on an aggregate basis.
We will never collect sensitive Personal Information. Sensitive Personal Information shall include but is not limited to: information pertaining to racial or ethnic origins, political or religious beliefs, health, and sexual orientation.
In addition to Personal Information, we nay use data collection devices such as "cookies" on our Website to help analyze our web page flow, measure promotional effectiveness, and otherwise make your use of our Website more convenient. Cookies are pieces of information a website sends to an individual’s hard drive for record-keeping purposes while they are viewing the website. Cookies allow the website to remember important information that will make your visit to the site more useful. We use cookies to help improve your future visits. For example, we track the total number of visitors to our Website on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to our Website, to keep track of the items in your shopping cart if you purchase merchandise online. If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. The “Help” option on your Browser may assist you in changing your cookie preferences. If you wish, you can set your browser to notify you when you receive a cookie. Please note that by turning cookies off, you will not have access to many features available on our Website.
Our Use of Your Information
We use your Personal Information to facilitate the services you request. We have tailored our Privacy Policy to adequately respond to the use of your Personal Information.
Customer Information
Times Grill will not collect customer Personal Information unless the customer contacts Times Grill directly. In order to adequately address a customer’s concern, their Personal Information may be shared with a Times Grill area representative and franchisee. Area representatives assist with franchise sales, site location and training, and provide operational assistance. Area representatives also make recommendations as to whether a prospective franchisee in their territory should be granted a franchise. The area representative may use this information to: address a franchisee’s concerns in a customer complaint; respond to a franchisee’s inquires for franchise sales; and any other inquiry which may require a response. Failure to provide necessary information may prevent Times Grill from fully addressing any customer concerns.
Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information.
If you are a participant in the Times Grill® Online Store, we ask for contact information, name, shipping address, phone number, and e-mail address. In the future, we may use this information to contact you regarding products or promotions, as well as other products and services, which may be of interest to you. At any time you may “opt out” of future contacts by un-subscribing from our database or contacting the Times Grill Privacy Officer.
Holders of Times Grill® gift cards may voluntarily register their cards through www.timesgrill.com. Our third party service provider collects Personal Information on a voluntary basis. Information you may be asked to provide could include but is not limited to: date of birth, card number, and e-mail address. Your purchase history may also be linked to this information. This information is used to track lost or stolen cards and to provide you with targeted offers from us or from selected third parties, i.e. suppliers of products offered through the Times Grill® system. If you do not wish to receive promotional materials with your use of the Times Grill® gift cards, you may update your preferences at www.timesgrill.com. Information is also collected in the aggregate that is not considered Personal Information, such as concerning the food items purchased and the demographics of the purchasers. This information may be shared with Times Grill and its affiliates to improve our product marketing and advertising. YOU MUST BE 13 YEARS OLD OR OLDER TO REGISTER A TIMES GRILL® GIFT CARD.
Franchisee and Prospective Franchisee Information
By applying to become a Times Grill® restaurant franchisee, a prospective franchisee consents to the collection, use, and disclosure of Personal Information in accordance with the following terms and conditions. We collect and use Personal Information in order to assist a prospective franchisee in applying to become a Times Grill® franchisee and to assist Times Grill® in selecting franchisee candidates.
Personal Information collected from prospective franchisees includes but is not limited to: name, address, telephone number, facsimile number, email address, date of birth, citizenship, educational background, criminal background, bank account information for Electronic Funds Transfer, financial statement, litigation history, and taxpayer identification number. Failure to provide requested Personal Information may negatively impact a prospective franchisee’s ability to become a franchisee. Once a prospective franchisee becomes a franchisee, they may then reference themselves by their Franchise Agreement Number. In order to better service franchisees, a franchisee’s Personal Information may be shared between Times Grill® and its affiliates, pursuant to the service contracts between them.
In order to effectively implement the Times Grill® Gift Card Program, a franchisee’s Personal Information may be shared with an independent purchasing cooperative or other independent third party. The Personal Information shared with the independent purchasing cooperative shall include, but will not be limited to: name, address, and bank account information you provided to Times Grill to establish your pre-authorized account for the payment of royalties, advertising fees, and other charges. Subject to a franchisee’s agreement with the independent purchasing cooperative, the independent purchasing cooperative may bill a franchisee’s bank account for fees and other costs associated with the Times Grill® Gift Card Program. If a franchisee does not wish to disclose this information, they must notify the Times Grill Privacy Officer in writing as described in the section titled “Contact Information” below.
Franchisee Personal Information may be shared with the Times Grill National Advertising Fund in order to provide advertising services to member stores.
Area Representative Information
By applying to become a Times Grill® area representative, an area representative applicant consents to the collection, use, and disclosure of Personal Information in accordance with the following terms and conditions. We collect and use information in order to assist you in applying for, and evaluating you to become, an area representative. Personal Information is collected to assist Times Grill and its affiliates in selecting area representative candidates and for the purpose of operating a development territory.
Personal Information collected includes, but is not limited to: name, home address, home telephone number, facsimile number, email address, date of birth, bank account information for Electronic Funds Transfer, financial statement, resume, taxpayer identification number and background checks. Once an area representative candidate becomes an area representative, they may then reference themselves by their area representative number.
Failure to provide necessary information may negatively impact your ability to become an area representative.
Sharing of Personal Information
We may share Personal Information with our service providers, consultants and affiliates for our internal business purposes. Companies may be engaged by Times Grill to perform a variety of functions, such as fulfilling orders, assisting with promotions, providing technical services for our Website, etc. These companies may have access to Personal Information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose. Except as described in this Privacy Policy, Times Grill will not share Personal Information with a third party, unless a customer requests, consents to such disclosure, or disclosure is required or authorized by law.
Times Grill reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so. Times Grill reserves the right to use or disclose any Personal Information as needed to protect the integrity of its Website, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety. Times Grill also reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, lease, merger or any other type of acquisition, disposal, or financing of all or any portion of Times Grill or of any of the business or assets or shares of Times Grill or a division thereof in order for a franchisee or area representative to continue to receive the same products and services from the third party.
As described above, Times Grill, its affiliates, third party service providers and area representatives may share and exchange Personal Information in order to process franchisee and area representative applications, administer the Times Grill® franchise system, implement the Times Grill® Gift Card program and otherwise protect the integrity of the Times Grill® franchise system and trademarks. Personal Information may be provided to a courier or freight forwarder in order to fulfill an order which may have been requested from us.
Our area representatives and other service providers are prohibited from using Personal Information for any purpose other than to provide assistance. Area representatives are required to protect Personal Information disclosed by us and to comply with the general privacy principles described in this Privacy Policy.
Many Times Grill restaurants are owned and operated by franchisees, who are independent businessmen and businesswomen. Some franchisees also operate web sites. In many cases, franchisee sites follow this Privacy Policy. However, please review the privacy policy of each site to determine the privacy policies of that site.
We may offer links to sites that are not operated by Times Grill Restaurant Group, LLC. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies.
You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below.
In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please contact us at the email or postal address listed below.
In order to review any personal information we have about your child or to ask us to delete that information or to stop further use of the information, please contact us at the email or postal address listed below.
Our Privacy Policy Regarding Children
Times Grill is very sensitive to privacy issues. We are proud of our commitment to our customers. We are especially careful in any communications with one of our most treasured customers - children.
On our Website, we may offer many features, like games and coloring books, which do not require a child to provide any personal information. We collect only limited personal information from children 12 and under (like their email addresses) to respond to their online requests. For example, we may collect a child's email address in order to send the child a screen saver, but we promptly delete the email address from our system. Or, we may collect a child's email address in order to enter the child in a sweepstakes. We may also ask a child to provide an email address of a parent so we can notify the parent or seek consent. We will not collect more detailed information from a child 12 and younger, such as a postal address or a telephone number, without the consent of a parent or guardian. Times Grill will not condition a child's participation in any online activity on the child's disclosure of more personal information than is reasonably necessary to participate in that activity.
Personal information collected from children is used solely by Times Grill or other entities that provide technical, fulfillment or other services to Times Grill. For example, such entities may provide services, such as improving our Website, fulfilling requests or administering promotions or sweepstakes. This personal information is not sold or transferred to third parties.
We urge parents to regularly monitor and supervise their children's on-line activities.
Disclosure, Storage, Retention and Accuracy of Personal Information
Except as described in this Privacy Policy, Times Grill will not disclose Personal Information to a third party, unless such disclosure is requested, there is consent to such disclosure, or disclosure is required by law.
Times Grill insures that Personal Information is safeguarded against loss, access, use, modification, disclosure, or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your Personal Information.
Times Grill will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you.
We take all reasonable steps to insure that your Personal Information is accurate, up-to-date, complete, relevant and not misleading.
Contact Information
You may contact the Times Grill Privacy Officer to access, correct or delete your Personal Information. If necessary, the Times Grill Privacy Officer will contact another employee to assist in completing your requested task.
If you have any questions or complaints, please send an e-mail to the Times Grill Privacy Officer. The Times Grill Privacy Officer can be reached by telephone at: (904) 652-1162; by facsimile at: (904) 652-1165; by email at: privacy@timesgrill.com; or by mail at Times Grill Restaurant Group, LLC, 8823 San Jose Blvd. Suite 206
Jacksonville, FL 32217, USA. We will address your concern and attempt to resolve any problem.
Members of the European Union
If you are a resident of a Member State of the European Union and have any concerns or complaints, please first address these issues to the Times Grill Privacy Officer. Times Grill Restaurant Group, LLC is located in the United States, as are the servers that make our websites available. All matters relating to privacy issues and websites are governed by the laws of the United States and the State of Florida. If the Times Grill Privacy Officer does not satisfactorily address a complaint within thirty (30) days, any dispute, controversy or claim shall be settled by an arbitration administered by an arbitration agency, such as the American Arbitration Association (“AAA”). All arbitrations will be conducted in English. Judgment rendered by the arbitrator may be entered in any court having jurisdiction. The costs of the arbitration will be borne equally by the parties. Jacksonville, Florida, U.S.A. shall be the site of all hearings, and such hearings shall be before a single arbitrator. You may also submit complaints to the Federal Trade Commission at http://www.ftc.gov/ftc/complaint.htm or via phone at (202) 382-4357.
Changes to our Privacy Policy
This Privacy Policy may be amended at any time, without prior notification. Please check this page for any changes. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.
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